- Why do I need to provide my phone number?
- Is there a maximum order quantity?
- When can I cancel my order?
- How can I know if the medications from the pharmacy are genuine?
- What brand is the medication I receive?
- Is it possible to get phone assistance for placing an order at the pharmacy?
- What should I do if my postal address has changed?
- What types of medications are delivered by the pharmacies that work with USA Pharmacy?
- Are the ordered products covered by my insurance?
Why do I need to provide my phone number?
If there is an issue with your order, the doctor, or the pharmacy, we need to be able to contact you. If USA Pharmacy reaches out to you, it will be done discreetly.
Is it possible to get phone assistance for placing an order at the pharmacy?
Yes, you can place an order by phone through our customer service. However, due to privacy protection, you will receive an invoice to pay for your order.
Is there a maximum order quantity?
Yes, many products are subject to a maximum order quantity. This quantity depends on the type of treatment. The doctor may decide to waive the requested quantity.
What should I do if my postal address has changed?
If you have changed your address, you can update it during the checkout process for your new order, and we will use the new address automatically. If you have any questions or need assistance, our customer service will be happy to help.
When can I cancel my order?
The ability to cancel prescription orders is not always available. You can cancel your order without charge only if it has not yet been sent to one of our partner pharmacies. If your order has been received or dispatched by the pharmacy, it cannot be canceled.
Over-the-counter orders can be canceled up to 14 days after receipt, provided the product is still sealed and unused.
If you have questions about canceling your order, please contact customer service or use the “customer service” link in your order confirmation.
Note: Your order is only considered canceled once you have received written confirmation from our customer service.
Contact customer service (via the contact page) for any questions regarding order cancellation.
What types of medications are delivered by the pharmacies that work with USA Pharmacy?
Pharmacies can deliver various types of medications, including over-the-counter and prescription medications. All medications and medical products available on the pharmacy’s website can be ordered. If you have a suggestion for a new medication, feel free to mention it to customer service. However, we cannot guarantee it will be added to our pharmacy’s range.
How can I know if the medications from the pharmacy are genuine?
USA Pharmacy only works with licensed pharmacies and doctors that provide brand-name medications from official manufacturers. The medications dispensed by the pharmacy come from the original manufacturer. Sometimes, a pharmacy might have the medication in bulk packaging and ship it in replacement packaging. We perform strict checks on counterfeit drugs to ensure the best quality. If in doubt, you can contact the manufacturer or Usapharmacy.com. The manufacturer can verify the authenticity of the medication using the barcode. Occasionally, packaging may be from a foreign source. This does not imply that the medication is different. The medications you order through Usapharmacy.com are always authentic.
Are the ordered products covered by my insurance?
Orders delivered by Usapharmacy.com partner pharmacies are generally not covered by insurance as USA Pharmacy does not provide a specific invoice for this purpose. The reason is that Usapharmacy.com is merely an online medical service and provides information on health, symptoms, treatments, and related products. Usapharmacy.com can facilitate online contact with specialists and/or medical pharmacies. Therefore, we advise contacting your insurer first before placing an order with Usapharmacy.com to avoid any disappointment.
What brand is the medication I receive?
If a medication is manufactured by different companies, the brand you receive depends on the current stock of the pharmacy. The image on the website is for illustration purposes only. This means you may not receive the exact brand as illustrated. The pharmacy guarantees that you will receive the medication from a specific brand only if the brand name is mentioned in the product description.
